How to install Asigra DS-User and view log files to determine failed objects.
Run setup from Asigra DS-Client
Request the specific path from the Lewan ROC.
Allow the install if UAC requests pops up
Install the proper Java DS-User for workstation platform
These instructions assume the Java version of DS-User. The Windows native version can also be installed by selecting the proper DS-Client option and only install the DS-User GUI
Follow the various screens to install. Use all default values.
Windows 7 workstations may show an Operating System incompatibility. This can be ignored.
Do not change the port number!
Once installation completes, exit the installer
Open DS-User from the Windows "Start" menu
Select setup-> Initialization
Add DS-Client's IP address
Enter IP Address of DS-Client
Refresh DS-Client list and select DS-Client
On far left pane, click refresh, DS-Client should appear. Select DS-Client
Log in with Windows Domain credentials
If workstation not logged in as Domain user, enter proper credentials
Upgrade DS-User if necessary
When Asigra components are updated, new versions are automatically pushed out. The default DS-User installation will likely be out of date. Select the upgrade button to update the software. Once software is updated DS-User will restart. Complete the previous step to select the DS-CLient and log in.
View Event log
The event log will show all events relating to activities, including reasons for backup jobs completed "With Errors"
Filter for date range and to only show Errors
Typical error shown
The most common reason a backup job will fail is due to an open file. If a file fails regularly there may be a need to use a different backup strategy or to exclude that file from backup. Lewan Managed Data Protection staff regularly monitors events and will take steps to reduce errors on backup jobs.