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Heads up Citrix users

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[fa icon="pencil'] Posted by Lewan Solutions [fa icon="calendar"] April 19, 2011

Heads up if you use XenDesktop 5 or XenApp 6.

If you get the error “An error occurred while making the requested connection” when trying to connect through web interface running Xendesktop 5 or XenApp 6 the issue could be a Microsoft patch. We just ran into this issue with XenDesktop 5.

This is the patch http://support.microsoft.com/kb/2286198 that wreaks havoc.

Here is a forum article related to the issue http://forums.citrix.com/thread.jspa?threadID=271745&start=15&tstart=0

You will also get the following errors or similar in the event log

Log Name: Application

Source: Citrix Web Interface
Date: 9/30/2010 8:49:17 AM
Event ID: 30024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ftlvxa5x86.adolfolab.ctx
Description:
Site path: C:inetpubwwwrootCitrixAG5.

The XML document sent by the Citrix servers could not be processed because it contains invalid XML. This message was reported from the XML Service at addresshttp://localhost:80/scripts/wpnbr.dll [com.citrix.xml.NFuseProtocol.RequestLaunchRef]. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services. [Unique Log ID: e28daedd]

Topics: Citrix, Citrix XenApp, Citrix XenDesktop

Lewan Solutions
Written by Lewan Solutions

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