Lewan Technology Blog

Here at Lewan HQ we have a robust internal lab where we demo solutions and hardware for customers and train our team. The lab gives us the opportunity to actually touch and test products before evaluating or installing onsite for clients.

As part of our lab, we have a complete VMware Horizon Enterprise deployment with all the bells and whistles and integrated technologies from our other hardware and software partners. This allows us to do expanded testing beyond what the primary manufacturers can do.

Today that was integration testing for VMware Horizon 7, and I learned a few things I wish I'd known before I started. I hope this post saves you the time I spent troubleshooting cryptographic protocol issues and makes for a more seamless upgrade of your infrastructure!

Guest post by Rebecca Tuka, who heads learning & development and leadership skills training for our printer repair and copier service team at Lewan Technology.

Your "copier" does a lot more than just make copies these days. Like most of today’s technology, your Xerox multifunction/all in one printer (MFP) it full of features and apps to enhance the device’s capabilities. However, most users take advantage of very few of the features and best practices on their office devices.

Here are my TOP 6 underused productivity enhancements on your Xerox multifunction printer.

Guest post by Kevin Ransom, Field Service Manager, Lewan Technology

One of the most frequently asked questions we hear from customers is:

"When I print a document, why doesn't the color look the same as it does on my monitor?"

While there are many possible reasons the screen and output don't match, or that the printed colors are off, two common, but often overlooked, causes are printer calibration and paper type.

In a perfect world—in any Citrix XenDesktop deployment—all of the applications install, license and run perfectly on a non-persistent desktop. Unfortunately, the world is not perfect and there are applications out there that, for whatever reason, will not work properly on a non-persistent desktop.

Screen sharing in Cisco WebEx can be a great tool for presenting to multiple viewers. But what if you only want to share one application and not your entire desktop with your audience?

You might have other windows open that contain proprietary information like Jabber chatter or email, or just additional windows that aren't pertinent.

This how-to post will guide you through a worry-free way to present only what you want without the risk of showing more than intended to viewers.

Like many organizations, you may want to enforce a Default Retention Policy for your users to comply with company policy, government regulations or legal needs. However, many help desks skip over retention policy setup during the new user process. Luckily there is a to set the default retention policy for all new mailboxes.

Are your employees on the lookout for spear phishing emails? Could they spot and prevent one if an attempt is made?

91% of targeted attacks involve spear phishing emails. (Trend Micro)

We're unfortunately seeing an increase in clients falling prey to a common phishing technique called spear phishing. Unlike the wide net cast by other common phishing attempts, spear phishing is directed at specific individuals or companies.

I tripped over some interesting features in Google Chrome recently that many people may not know about. Here are my two favorites.

Working in VMware vCenter Server daily, these are the top three of the admin features I find most useful:

Do any of these issues sound familiar?

• Missing some email (can be anywhere in your mailbox – Inbox, subfolders, deleted items, sent items, etc.
• Continuous or repeated prompts for password when you know your credentials are correct
• Inability to delete, move, or send items
• Search either failing or not returning all items
• General poor performance or behavior

A likely answer is that you might benefit by rebuilding your Outlook profile.