How to install Asigra DS-User and view log files to determine failed objects.
Request the specific path from the Lewan ROC.
These instructions assume the Java version of DS-User. The Windows native version can also be installed by selecting the proper DS-Client option and only install the DS-User GUI
Windows 7 workstations may show an Operating System incompatibility. This can be ignored.
Do not change the port number!
Enter IP Address of DS-Client
On far left pane, click refresh, DS-Client should appear. Select DS-Client
If workstation not logged in as Domain user, enter proper credentials
When Asigra components are updated, new versions are automatically pushed out. The default DS-User installation will likely be out of date. Select the upgrade button to update the software. Once software is updated DS-User will restart. Complete the previous step to select the DS-CLient and log in.
The event log will show all events relating to activities, including reasons for backup jobs completed "With Errors"
The most common reason a backup job will fail is due to an open file. If a file fails regularly there may be a need to use a different backup strategy or to exclude that file from backup. Lewan Managed Data Protection staff regularly monitors events and will take steps to reduce errors on backup jobs.