Lewan Technology Blog

Kaspersky PURE 3.0 Stuck Updating

Written by John Certeza | November 11, 2013

If Kaspersky PURE 3.0 is stuck updating (22%ish) from version 13.0.2.558b to 13.0.2.558c and the log shows the file is stuck downloading on "stpass.exe.ap" (16mb)

You are more than likely on a slow internet connection and your download is timing out.

To fix this issue, change your Update Source from the http default to ftp://ftp.kaspersky.com

This change could possibly work for other Kaspersky clients as there a variety of client updates listed in ftp://ftp.kaspersky.com