Complete infrastructure managed services and outsourced help desk services to reduce costs, increase profits and mitigate business risks.
We can be your complete "IT Department” or work as a seamless extension of your current IT Department.
Lewan’s managed services are all about enabling IT to be what it should be - a vital part of your business that can be leveraged to help your business grow, rather than just be a cost center. We accomplish this by proactively maintaining your infrastructure resulting in increased stability which translates to greater employee productivity. It also frees up your staff (IT or otherwise) from having to put out IT-related fires and allows them to focus on their strategic roles within the organization.
Lewan provides IT system management, monitoring and support for your IT infrastructure, including servers, network, phone systems, workstations, Citrix XenApp/XenDesktop, Cisco Unified Communications and Microsoft applications. We also provide full end user support with our outsourced tech support services, where your users contact us directly for IT support.
Let us help you solve these business challenges:
- Routine, everyday IT tasks that expend valuable time and resources.
- Inconsistent and delayed response to end user needs and issue remediation.
- Inadequate health, performance and utilization monitoring of networks and systems.
- Difficulty keeping up with software patches and updates.
- Lack of visibility into support metrics, including ticketing trends and common issues.
- Not enough time to get projects done and support critical business initiatives.
With three levels of support options:
Lewan ALWAYS ON Support
With ALWAYS ON, rely on included 24x7 support no matter what happens in your IT environment. ALWAYS ON includes proactive monitoring and management of your infrastructure. We can also function as your end user help desk, supporting your employees with technical issues, taking the burden off your internal team. This service can be comprehensive across your entire IT environment or focused on specific technology assets that you’d like Lewan to manage.
Lewan SCHEDULED Support
Your primary engineer will proactively manage and optimize your infrastructure, handling scheduled maintenance tasks and functions to keep your IT up and running. SCHEDULED support is a superior option if you need greater flexibility. With SCHEDULED support, your primary engineer will learn your environment and business drivers, helping maximize your IT investment.
Lewan SUPPLEMENTAL Support
If you have an internal IT team, but need some additional support during peak times or a resource to rely on when your team can’t quickly resolve an issue, our SUPPLEMENTAL support is the answer. Your IT team has 24x7 access to our help desk experts to help troubleshoot the issue.
Managed Citrix Virtual Environments
Ongoing operational management and tuning of your Citrix XenApp / XenDesktop environment. This service provides our customers with the expertise to take on the ongoing management, maintenance and optimization of Citrix environments so they can focus on supporting their critical business applications.
Ongoing management will be performed on the managed assets in the Citrix environment including the underlying servers, storage and operating systems. This solution goes beyond base server management and extends to other managed elements that support the Citrix application including Netscalers, systems, storage, Microsoft and Citrix software elements.
- Patch/Hotfix, Minor Application Updates
- Snapshot Management
- Change Control
- Documentation Management
- XenApp vDisk Image Updates
- License Management
- Certificate Management
- Worker Capacity Usage Review and Analysis in Each Silo (CPU, memory, disk performance, disk capacity)
- User Experience Metrics Review and Analysis
Managed Cisco Unified Communications
Lewan’s Managed Services for Cisco Unified Communications can provide your business with comprehensive 24 x 7 monitoring, maintenance and administration for enterprise infrastructure. Our team of experts delivers vital communications services, helping to ensure they meet the reliability and quality demands of end users by monitoring and proactively managing every critical component within their Unified Communications infrastructure.
Service elements include a comprehensive and full set of managed services along with Lewan's helpdesk team that covers all aspects of management and administrative activities. The scope of activities includes monitoring, alerting, upgrades, full problem troubleshooting and remediation. Learn more about our UC and collaboration solutions.