With more and more strain on the Information Technology group with less people and more work, it is important to look at ways to reduce help desk calls. Over 50% of all help desk calls are print related - MFD does not work, drivers or queues down, server where drivers are down, users are trying to add drivers, application print is not printing correctly, etc. One of the other things that we see a lot is instructions taped to the wall above the printer or MFD/MFP to explain how to add a driver for a traveling person or guest.
Wouldn't it be nice to not have to setup drivers, deploy them and publish them in Active Directory? Introducing Nuance's i-Queue option for Equitrac 5.X. Here's a blurb from their brochure explaining it.
Change in business is constant and creates challenges when deploying print. Users don’t think about what print server or network they are connected to. They don’t think about what print drivers they have downloaded. And they don’t think to check whether a printer is online and ready to print. They want to just hit print and get the output they expect – every time. I-Queue, the intelligent print queue But print servers and printer drivers can be a barrier to delivering the service that users expect – particularly those that roam throughout an organization. I-Queue removes these dependencies and significantly drives down costs by eliminating print servers and reducing network traffic. It does this by creating a single print queue for every print job, moving the processing of jobs to the desktop and intelligently deploying the native print driver for whatever printer the user chooses to securely release their job at.
Reduce the Costs of Printing
I-Queue supports the full set of Equitrac Print Management features, including Follow-You Printing,
Rules & Routing and Measurement and Reporting, which result in lower print costs:
- Identify savings opportunities from reduced print volumes
- Perform accurate cost allocation and accounting
- Eliminate print server and print driver costs
- Encourage users to print more responsibly
I-Queue Print Workflow
1. A user prints a job using the Equitrac Universal Printer.
2. The user selects any printer on the network to release the job at.
3. Equitrac identifies the selected printer.
4. Equitrac ensures that the native print driver for the printer is loaded on the user’s desktop.
5. The job is released from the desktop to the printer, where it is picked up by the user.
Hybrid Print Control
The choice to deploy printing to meet an ever-changing print environment
With Hybrid Print Control™, only Equitrac enables you to deploy server-based printing, I-Queue or a combination of the two in a single, centralized print management solution. This gives organizations the choice to tailor their print infrastructure according to the needs of its users – across every printer – while benefiting from the convenience of one centralized print management solution. Central office printing can be handled different that printing from branch locations. Fixed, mobile and roaming workers have differing print challenges. Everyday print jobs have different processing requirements than specialized output. Simply put…printing isn’t one size fits all.
Hybrid Print Control lets organizations take advantage of the best of I-Queue and server-based printing to deploy printing the way that makes the most sense for their business.
I-Queue benefits include eliminating print server costs, reducing WAN and LAN network traffic and making printing simple for users by giving them just one printer to choose from.