Error Fix: Cisco Spark for Windows Installation Roaming Profile Conflict

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[fa icon="pencil'] Posted by John Certeza [fa icon="calendar"] April 6, 2017

Cisco Spark is an incredibly cool new cloud-based solution for meetings, messaging and calling (more details in a forthcoming post!), but as with any technology, we run into the occasional error message...

When installing Cisco Spark on a new system, if you encounter a conflict with your roaming profile that prevents the install, here's the fix.

The error I received was: The older version of Cisco Spark cannot be removed. Contact your technical support group.

SparkError2.png

If you click Browse, the installer looks for SparkSetup.msi which is no where to be found on the system.  

SparkError1.png

SparkError4.png

Then when you Cancel you get another error message: Cisco Spark Setup Wizard ended prematurely.

SparkError3.png

The Fix

1. To resolve the issue, open up regedit:

SparkRegedit1.png

2. Navigate to:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Installer\Products\%LONG32LETTERKEY% 

LONG32LETTERKEY is the key associated with your prior Cisco Spark installation. To locate, look for "Cisco Spark" in the ProductName string.

SparkRegedit2.png

3. Append "_BAK" to this key.

SparkRegedit3.png

4. Retry your Cisco Spark Installation and you won't have an error this time!

SparkFixed1.png


Lewan has been a Cisco Gold Certified Partner since 2005. Gold status is Cisco’s highest partner designation. Our team of engineers holds 46 individual Cisco certifications including Cisco Certified Internetwork Expert (CCIE) certifications in Routing & Switching, Voice, and Security. Lewan also holds two Cisco Master Specializations: Collaboration and Cloud & Managed Services. These specializations recognize the highest level of expertise attainable and are only held by 43 partners in the US.

Contact Us to learn more about our Cisco services including assessments, performance evaluations, design workshops, and full installation and training around each of the areas that we hold Cisco certifications. Lewan’s certified areas of expertise are unified communications and business video, traditional route & switch environments, wireless, data center (including servers, storage, & virtualization), security & mobile device management.

Topics: Cisco, How To Guide, Microsoft Windows, CIsco Spark

John Certeza
Written by John Certeza

John is a Systems Engineer on the Managed Services team at Lewan Technology.

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